Profile Subaru

I’m late posting this, but I had to share my excellent experience at Profile Subaru a few weeks ago. My husband and I worked with Allan Frechette and we had, by far, the best customer experience we’ve ever had. Allan was so knowledgeable and helpful and went above and beyond! We were so happy and will be returning for all of our future Subaru needs! Thanks Allan!

I bought my Subaru Forester new from Profile and have had all service and repairs done there since then. My husband brought the car in for an inspection sticker. He waited for the car where this usually does not take long. After 1 1/2 hours they told him the car failed inspection because of a loose right ball joint. I looked back into my records and that ball joint was replaced by them 18 months ago and 30,000 miles. I went in today to ask them what they were going to do about it where it should have lasted for 70,000 - 150,000 miles. They told me that they only guarantee the work for one year regardless of the mileage. They either installed a faulty part or they did not perform the work correctly. They lost two customers today, my husband also brings his car there. BTW I can usually feel something when a ball joint is loose and there is no noise or vibration on the highway.

On a recent vacation gone wrong, I had the great luck of getting my Forester in to Mark and his team at the Profile Subaru service center for repair. They were considerate, thorough, and extremely professional. To top it off, the service was fast! Mark, thank you for all you do for Subaru and for taking care of this tired customer who needed to get back to NC!

This review is really late but it needs to be done. Was searching for a van that I really wanted and found it here on web. I had to make an appointment within 1 week because the van was in the shop. I made the appointment with day and time of 10:30. Made sure that I was approved prior to going down because the travel was over an hour away from where I live. Showed up at 10:20 ( which was early) . They came to me to tell me that someone else was there already and needed to fill out paperwork for their new car...needless to say I was already there for my appointment but I let them go first because I thought they were going to be quick about it. 1:30 rolls around and I was still waiting to be seen. On top of that, the van they said was in the shop for over a week had damaged behind the passenger seat. The covers to the sliders were torn off. I asked them about it and they said they knew nothing and that I would have to make an appointment to fix it. I had already told these guys that I was only going to make one trip. So 3 months down the road after they were only able to find 1 piece versus 2, 1 is done and the other is still broke. Even though they had the van that I wanted, and I'm very happy with it, their customer service could use some working on. And when you make an appointment for a certain time you expect to be in and done not to waster half of your day there. So,would I recommend this dealership, probably not but thankfully I don't have to go there again. 1 good thing is...they ended up giving me my second key back for the van because when I first got it I only received one. Have a great day!